Frequently Asked Questions
Find answers to common questions about shopping at Sunarloji. Can't find what you're looking for? Reach us at sunarloji@gmail.com or WhatsApp.
Are your watches original?
Yes. Every watch sold at Sunarloji is 100% original and comes with an official manufacturer warranty. We do not sell replicas or counterfeit products.
How long does delivery take?
Delivery times depend on your location and the courier selected at checkout. Orders within major cities typically arrive within 2–5 business days. You will receive tracking information once your order has been shipped.
What payment methods do you accept?
We accept bank transfers (BCA, Mandiri, BNI, BRI, Permata, CIMB Niaga, Danamon), credit/debit cards (Visa, Mastercard), e-wallets (GoPay, OVO, DANA, ShopeePay), QRIS, and installment options via Indodana and Kredivo.
Can I return or exchange my order?
Yes. You may return or exchange items within 3 days (72 hours) of delivery, provided the product is unused and in its original packaging with all accessories. For damaged or incorrect items caused by us or the courier, return shipping is free and an unboxing video may be required. For change-of-mind returns, return shipping is at the customer's expense. Contact us at sunarloji@gmail.com or WhatsApp to start a return request.
What is the warranty on your watches?
All watches come with an official manufacturer warranty. Warranty duration and coverage vary by brand. Battery replacement is typically not covered under warranty. Please refer to the warranty card included with your purchase for specific terms.
How do I contact customer support?
You can reach us via email at sunarloji@gmail.com or WhatsApp at 0812-8200-7593. We aim to respond within 24 hours on business days.
Do you sell on other marketplaces?
Yes. You can also find us on Tokopedia and follow us on Instagram @sunarlojicom for the latest products and promotions.